{"provider_url": "https://www.apui.am.leg.br", "title": "Fun\u00e7\u00f5es da Ouvidoria", "html": "<div class=\"markdown markdown-main-panel enable-updated-hr-color\" dir=\"ltr\" id=\"model-response-message-contentr_15716f2224ee87d3\">\r\n<p style=\"text-align: justify; \" data-path-to-node=\"0\"><b data-path-to-node=\"3\" data-index-in-node=\"0\">Fun\u00e7\u00e3o da Ouvidoria \u2014 C\u00e2mara Municipal de Apu\u00ed</b></p>\r\n<h3 style=\"text-align: justify; \" data-path-to-node=\"4\"><b data-path-to-node=\"4\" data-index-in-node=\"0\">Quando foi criada a Ouvidoria da C\u00e2mara?</b></h3>\r\n<p id=\"p-rc_c532e013e0c49b44-63\" style=\"text-align: justify; \" data-path-to-node=\"5\"><span data-path-to-node=\"5,0\"><span class=\"citation-294\"></span></span><span data-path-to-node=\"5,1\"><span class=\"citation-294\">A Ouvidoria da C\u00e2mara Municipal de Apu\u00ed atua em estrita observ\u00e2ncia \u00e0 legisla\u00e7\u00e3o federal e municipal, sendo norteada pela </span><b data-path-to-node=\"5,1\" data-index-in-node=\"122\"><span class=\"citation-294\">Lei Federal n\u00ba 12.527/2011 (Lei de Acesso \u00e0 Informa\u00e7\u00e3o \u2014 LAI)</span></b><span class=\"citation-294\"> </span></span><span data-path-to-node=\"5,2\"><span class=\"citation-294 citation-end-294\"><sup class=\"superscript\" data-turn-source-index=\"1\"></sup></span></span><span data-path-to-node=\"5,3\"><span class=\"citation-293\"></span></span><span data-path-to-node=\"5,4\"><span class=\"citation-293\">, pela </span><b data-path-to-node=\"5,4\" data-index-in-node=\"7\"><span class=\"citation-293\">Lei Federal n\u00ba 13.709/2018 (Lei Geral de Prote\u00e7\u00e3o de Dados \u2014 LGPD)</span></b><span class=\"citation-293\"> </span></span><span data-path-to-node=\"5,5\"><span class=\"citation-293 citation-end-293\"><sup class=\"superscript\" data-turn-source-index=\"2\"></sup><sup class=\"superscript\" data-turn-source-index=\"2\"></sup></span></span><span data-path-to-node=\"5,6\"><span class=\"citation-292\"></span></span><span data-path-to-node=\"5,7\"><span class=\"citation-292\">, al\u00e9m das regulamenta\u00e7\u00f5es internas da Casa: a </span><b data-path-to-node=\"5,7\" data-index-in-node=\"47\"><span class=\"citation-292\">Resolu\u00e7\u00e3o N\u00ba 003/2025</span></b><span class=\"citation-292\"> (que aplica a LGPD no \u00e2mbito do Legislativo Municipal) </span></span><span data-path-to-node=\"5,8\"><span class=\"citation-292 citation-end-292\"><sup class=\"superscript\" data-turn-source-index=\"3\"></sup></span></span><span data-path-to-node=\"5,9\"><span class=\"citation-291\"></span></span><span data-path-to-node=\"5,10\"><span class=\"citation-291\">e a </span><b data-path-to-node=\"5,10\" data-index-in-node=\"4\"><span class=\"citation-291\">Resolu\u00e7\u00e3o N\u00ba 001/2026</span></b><span class=\"citation-291\"> (que institui e regulamenta o Servi\u00e7o de Informa\u00e7\u00e3o ao Cidad\u00e3o \u2014 SIC)</span></span><span data-path-to-node=\"5,11\"><span class=\"citation-291 citation-end-291\"><sup class=\"superscript\" data-turn-source-index=\"4\"></sup></span></span><span data-path-to-node=\"5,12\">. </span><span data-path-to-node=\"5,13\"><span class=\"citation-290\"></span></span><span data-path-to-node=\"5,14\">O canal tem por objetivo assegurar de modo permanente a transpar\u00eancia, a \u00e9tica, a efici\u00eancia e o respeito ao cidad\u00e3o</span><span data-path-to-node=\"5,15\"><span class=\"citation-290 citation-end-290\"><sup class=\"superscript\" data-turn-source-index=\"5\"></sup></span></span><span data-path-to-node=\"5,16\">.</span></p>\r\n<h3 style=\"text-align: justify; \" data-path-to-node=\"6\"><b data-path-to-node=\"6\" data-index-in-node=\"0\">Voc\u00ea sabe o que \u00e9 a Ouvidoria?</b></h3>\r\n<p id=\"p-rc_c532e013e0c49b44-64\" style=\"text-align: justify; \" data-path-to-node=\"7\"><span data-path-to-node=\"7,0\"><span class=\"citation-289\"></span></span><span data-path-to-node=\"7,1\">A Ouvidoria \u00e9 o canal oficial de comunica\u00e7\u00e3o direta e aberta entre o cidad\u00e3o e o Poder Legislativo Municipal</span><span data-path-to-node=\"7,2\"><span class=\"citation-289 citation-end-289\"><sup class=\"superscript\" data-turn-source-index=\"6\"></sup></span></span><span data-path-to-node=\"7,3\">. </span><span data-path-to-node=\"7,4\"><span class=\"citation-288\"></span></span><span data-path-to-node=\"7,5\">Trata-se de um espa\u00e7o destinado ao recebimento de manifesta\u00e7\u00f5es referentes aos servi\u00e7os p\u00fablicos prestados pela C\u00e2mara </span><span data-path-to-node=\"7,6\"><span class=\"citation-288 citation-end-288\"><sup class=\"superscript\" data-turn-source-index=\"7\"></sup></span></span><span data-path-to-node=\"7,7\"><span class=\"citation-287\"></span></span><span data-path-to-node=\"7,8\">, permitindo que qualquer pessoa apresente sugest\u00f5es, elogios, reclama\u00e7\u00f5es, solicita\u00e7\u00f5es, den\u00fancias e pedidos de informa\u00e7\u00e3o relacionados \u00e0s atividades legislativas e administrativas da Casa</span><span data-path-to-node=\"7,9\"><span class=\"citation-287 citation-end-287\"><sup class=\"superscript\" data-turn-source-index=\"8\"></sup></span></span><span data-path-to-node=\"7,10\">. </span><span data-path-to-node=\"7,11\"><span class=\"citation-286\"></span></span><span data-path-to-node=\"7,12\">\u00c9 uma ferramenta essencial para estimular e fortalecer a participa\u00e7\u00e3o popular e o controle social</span><span data-path-to-node=\"7,13\"><span class=\"citation-286 citation-end-286\"><sup class=\"superscript\" data-turn-source-index=\"9\"></sup></span></span><span data-path-to-node=\"7,14\">.</span></p>\r\n<h3 style=\"text-align: justify; \" data-path-to-node=\"8\"><b data-path-to-node=\"8\" data-index-in-node=\"0\">Conhe\u00e7a os benef\u00edcios da Ouvidoria</b></h3>\r\n<p style=\"text-align: justify; \" data-path-to-node=\"9\">A exist\u00eancia da Ouvidoria estreita a rela\u00e7\u00e3o entre a popula\u00e7\u00e3o de Apu\u00ed e seus representantes no Poder Legislativo. O canal funciona como a \"voz\" do cidad\u00e3o dentro da institui\u00e7\u00e3o, permitindo que a comunidade colabore ativamente para o aprimoramento dos servi\u00e7os e leve seus anseios e necessidades aos parlamentares. Com isso, o \u00f3rg\u00e3o atua como um term\u00f4metro da opini\u00e3o p\u00fablica e como um instrumento democr\u00e1tico para a consolida\u00e7\u00e3o da cidadania, garantindo uma gest\u00e3o transparente e \u00e9tica.</p>\r\n<h3 style=\"text-align: justify; \" data-path-to-node=\"10\"><b data-path-to-node=\"10\" data-index-in-node=\"0\">Para que serve?</b></h3>\r\n<p id=\"p-rc_c532e013e0c49b44-65\" style=\"text-align: justify; \" data-path-to-node=\"11\"><span data-path-to-node=\"11,0\">A Ouvidoria serve como uma ponte de cidadania e transpar\u00eancia. </span><span data-path-to-node=\"11,1\"><span class=\"citation-285\"></span></span><span data-path-to-node=\"11,2\">\u00c9 o reflexo do direito do cidad\u00e3o de interagir com as pol\u00edticas p\u00fablicas, acompanhar os trabalhos dos 11 vereadores de Apu\u00ed e sugerir melhorias para o munic\u00edpio</span><span data-path-to-node=\"11,3\"><span class=\"citation-285 citation-end-285\"><sup class=\"superscript\" data-turn-source-index=\"10\"></sup><sup class=\"superscript\" data-turn-source-index=\"10\"></sup><sup class=\"superscript\" data-turn-source-index=\"10\"></sup></span></span><span data-path-to-node=\"11,4\">. Funciona para que a sociedade tenha um ambiente seguro e estruturado para avaliar a atua\u00e7\u00e3o pol\u00edtica e administrativa da C\u00e2mara, transformando manifesta\u00e7\u00f5es individuais em a\u00e7\u00f5es de aprimoramento institucional.</span></p>\r\n<h3 style=\"text-align: justify; \" data-path-to-node=\"12\"><b data-path-to-node=\"12\" data-index-in-node=\"0\">Resumo do que \u00e9 a Ouvidoria</b></h3>\r\n<ul style=\"text-align: justify; \" data-path-to-node=\"13\">\r\n<li>\r\n<p data-path-to-node=\"13,0,0\"><span data-path-to-node=\"13,0,1,0\"><b data-path-to-node=\"13,0,1,0\" data-index-in-node=\"0\"><span class=\"citation-284\">Canal Direto:</span></b><span class=\"citation-284\"> \u00c9 a comunica\u00e7\u00e3o sem intermedi\u00e1rios entre a sociedade e o Poder Legislativo de Apu\u00ed</span></span><span data-path-to-node=\"13,0,1,1\"><span class=\"citation-284 citation-end-284\"><sup class=\"superscript\" data-turn-source-index=\"11\"></sup></span></span><span data-path-to-node=\"13,0,1,2\">.</span></p>\r\n</li>\r\n<li>\r\n<p id=\"p-rc_c532e013e0c49b44-67\" data-path-to-node=\"13,1,1\"><span data-path-to-node=\"13,1,1,0\"><b data-path-to-node=\"13,1,1,0\" data-index-in-node=\"0\"><span class=\"citation-283\">Porta-voz do Cidad\u00e3o:</span></b><span class=\"citation-283\"> Representa os interesses e direitos da popula\u00e7\u00e3o perante a institui\u00e7\u00e3o</span></span><span data-path-to-node=\"13,1,1,1\"><span class=\"citation-283 citation-end-283\"><sup class=\"superscript\" data-turn-source-index=\"12\"></sup></span></span><span data-path-to-node=\"13,1,1,2\">.</span></p>\r\n</li>\r\n<li>\r\n<p data-path-to-node=\"13,2,0\"><b data-path-to-node=\"13,2,0\" data-index-in-node=\"0\">Term\u00f4metro Social:</b> Ajuda a identificar as principais demandas coletivas e a avaliar a qualidade do servi\u00e7o prestado pela C\u00e2mara.</p>\r\n</li>\r\n<li>\r\n<p data-path-to-node=\"13,3,0\">\u00a0<span data-path-to-node=\"13,3,1,0\"><b data-path-to-node=\"13,3,1,0\" data-index-in-node=\"0\"><span class=\"citation-282\">Espa\u00e7o de Cidadania:</span></b><span class=\"citation-282\"> Uma porta aberta para a constru\u00e7\u00e3o de uma democracia participativa e transparente</span></span><span data-path-to-node=\"13,3,1,1\"><span class=\"citation-282 citation-end-282\"><sup class=\"superscript\" data-turn-source-index=\"13\"></sup></span></span><span data-path-to-node=\"13,3,1,2\">.</span></p>\r\n</li>\r\n</ul>\r\n<h3 style=\"text-align: justify; \" data-path-to-node=\"14\"><b data-path-to-node=\"14\" data-index-in-node=\"0\">Para que existe a Ouvidoria?</b></h3>\r\n<ul style=\"text-align: justify; \" data-path-to-node=\"15\">\r\n<li>\r\n<p id=\"p-rc_c532e013e0c49b44-69\" data-path-to-node=\"15,0,0\"><span data-path-to-node=\"15,0,0,0\"><span class=\"citation-281\"></span></span><span data-path-to-node=\"15,0,0,1\">Para consolidar a democracia local e incentivar a participa\u00e7\u00e3o dos mun\u00edcipes nas discuss\u00f5es p\u00fablicas</span><span data-path-to-node=\"15,0,0,2\"><span class=\"citation-281 citation-end-281\"><sup class=\"superscript\" data-turn-source-index=\"14\"></sup></span></span><span data-path-to-node=\"15,0,0,3\">.</span></p>\r\n</li>\r\n<li>\r\n<p id=\"p-rc_c532e013e0c49b44-70\" data-path-to-node=\"15,1,0\"><span data-path-to-node=\"15,1,0,0\"><span class=\"citation-280\"></span></span><span data-path-to-node=\"15,1,0,1\">Para receber, analisar e dar o devido encaminhamento \u00e0s demandas enviadas pelos cidad\u00e3os, buscando respostas e solu\u00e7\u00f5es junto aos setores respons\u00e1veis</span><span data-path-to-node=\"15,1,0,2\"><span class=\"citation-280 citation-end-280\"><sup class=\"superscript\" data-turn-source-index=\"15\"></sup><sup class=\"superscript\" data-turn-source-index=\"15\"></sup></span></span><span data-path-to-node=\"15,1,0,3\">.</span></p>\r\n</li>\r\n<li>\r\n<p id=\"p-rc_c532e013e0c49b44-71\" data-path-to-node=\"15,2,0\"><span data-path-to-node=\"15,2,0,0\"><span class=\"citation-279\"></span></span><span data-path-to-node=\"15,2,0,1\">Para subsidiar os vereadores e a administra\u00e7\u00e3o da Casa com informa\u00e7\u00f5es sobre os reais anseios e necessidades da popula\u00e7\u00e3o</span><span data-path-to-node=\"15,2,0,2\"><span class=\"citation-279 citation-end-279\"><sup class=\"superscript\" data-turn-source-index=\"16\"></sup></span></span><span data-path-to-node=\"15,2,0,3\">.</span></p>\r\n</li>\r\n<li>\r\n<p id=\"p-rc_c532e013e0c49b44-72\" data-path-to-node=\"15,3,0\"><span data-path-to-node=\"15,3,0,0\"><span class=\"citation-278\"></span></span><span data-path-to-node=\"15,3,0,1\">Para aprimorar a qualidade do servi\u00e7o p\u00fablico com base nas cr\u00edticas e sugest\u00f5es recebidas</span><span data-path-to-node=\"15,3,0,2\"><span class=\"citation-278 citation-end-278\"><sup class=\"superscript\" data-turn-source-index=\"17\"></sup></span></span><span data-path-to-node=\"15,3,0,3\">.</span></p>\r\n</li>\r\n</ul>\r\n<h3 style=\"text-align: justify; \" data-path-to-node=\"16\"><b data-path-to-node=\"16\" data-index-in-node=\"0\">O que compete \u00e0 Ouvidoria da C\u00e2mara?</b></h3>\r\n<p style=\"text-align: justify; \" data-path-to-node=\"17\">Em conformidade com as diretrizes administrativas da C\u00e2mara Municipal de Apu\u00ed, compete \u00e0 Ouvidoria:</p>\r\n<ul style=\"text-align: justify; \" data-path-to-node=\"18\">\r\n<li>\r\n<p id=\"p-rc_c532e013e0c49b44-73\" data-path-to-node=\"18,0,0\"><span data-path-to-node=\"18,0,0,0\"><span class=\"citation-277\"></span></span><span data-path-to-node=\"18,0,0,1\">Receber, analisar e encaminhar aos setores competentes as den\u00fancias, reclama\u00e7\u00f5es, sugest\u00f5es, elogios e pedidos de informa\u00e7\u00e3o sobre as atividades legislativas e administrativas</span><span data-path-to-node=\"18,0,0,2\"><span class=\"citation-277 citation-end-277\"><sup class=\"superscript\" data-turn-source-index=\"18\"></sup><sup class=\"superscript\" data-turn-source-index=\"18\"></sup><sup class=\"superscript\" data-turn-source-index=\"18\"></sup></span></span><span data-path-to-node=\"18,0,0,3\">.</span></p>\r\n</li>\r\n<li>\r\n<p id=\"p-rc_c532e013e0c49b44-74\" data-path-to-node=\"18,1,0\"><span data-path-to-node=\"18,1,0,0\"><span class=\"citation-276\"></span></span><span data-path-to-node=\"18,1,0,1\">Acompanhar as manifesta\u00e7\u00f5es internas para garantir o cumprimento dos prazos legais de resposta ao cidad\u00e3o</span><span data-path-to-node=\"18,1,0,2\"><span class=\"citation-276 citation-end-276\"><sup class=\"superscript\" data-turn-source-index=\"19\"></sup><sup class=\"superscript\" data-turn-source-index=\"19\"></sup></span></span><span data-path-to-node=\"18,1,0,3\">.</span></p>\r\n</li>\r\n<li>\r\n<p id=\"p-rc_c532e013e0c49b44-75\" data-path-to-node=\"18,2,0\"><span data-path-to-node=\"18,2,0,0\"><span class=\"citation-275\"></span></span><span data-path-to-node=\"18,2,0,1\">Organizar e facilitar os canais de acesso do cidad\u00e3o \u00e0s informa\u00e7\u00f5es p\u00fablicas (SIC)</span><span data-path-to-node=\"18,2,0,2\"><span class=\"citation-275 citation-end-275\"><sup class=\"superscript\" data-turn-source-index=\"20\"></sup></span></span><span data-path-to-node=\"18,2,0,3\">.</span></p>\r\n</li>\r\n<li>\r\n<p id=\"p-rc_c532e013e0c49b44-76\" data-path-to-node=\"18,3,0\"><span data-path-to-node=\"18,3,0,0\"><span class=\"citation-274\"></span></span><span data-path-to-node=\"18,3,0,1\">Assegurar a prote\u00e7\u00e3o das informa\u00e7\u00f5es pessoais e manter o sigilo absoluto sobre as den\u00fancias e suas fontes nos termos da LGPD e regulamenta\u00e7\u00f5es vigentes</span><span data-path-to-node=\"18,3,0,2\"><span class=\"citation-274 citation-end-274\"><sup class=\"superscript\" data-turn-source-index=\"21\"></sup><sup class=\"superscript\" data-turn-source-index=\"21\"></sup><sup class=\"superscript\" data-turn-source-index=\"21\"></sup><sup class=\"superscript\" data-turn-source-index=\"21\"></sup></span></span><span data-path-to-node=\"18,3,0,3\">.</span></p>\r\n</li>\r\n<li>\r\n<p id=\"p-rc_c532e013e0c49b44-77\" data-path-to-node=\"18,4,0\"><span data-path-to-node=\"18,4,0,0\"><span class=\"citation-273\"></span></span><span data-path-to-node=\"18,4,0,1\">Contribuir para a transpar\u00eancia p\u00fablica, disponibilizando informa\u00e7\u00f5es e auxiliando na consolida\u00e7\u00e3o dos dados de participa\u00e7\u00e3o social</span><span data-path-to-node=\"18,4,0,2\"><span class=\"citation-273 citation-end-273\"><sup class=\"superscript\" data-turn-source-index=\"22\"></sup></span></span><span data-path-to-node=\"18,4,0,3\">.</span></p>\r\n</li>\r\n</ul>\r\n<h3 style=\"text-align: justify; \" data-path-to-node=\"19\"><b data-path-to-node=\"19\" data-index-in-node=\"0\">Quem s\u00e3o os Ouvidores e como trabalham?</b></h3>\r\n<p id=\"p-rc_c532e013e0c49b44-78\" style=\"text-align: justify; \" data-path-to-node=\"20\"><span data-path-to-node=\"20,0\"><span class=\"citation-272\"></span></span><span data-path-to-node=\"20,1\">Na C\u00e2mara Municipal de Apu\u00ed, o servi\u00e7o de Ouvidoria \u00e9 conduzido por servidores capacitados e respons\u00e1veis por garantir a imparcialidade e a legalidade no tratamento de cada demanda</span><span data-path-to-node=\"20,2\"><span class=\"citation-272 citation-end-272\"><sup class=\"superscript\" data-turn-source-index=\"23\"></sup></span></span><span data-path-to-node=\"20,3\">. </span><span data-path-to-node=\"20,4\"><span class=\"citation-271\"></span></span><span data-path-to-node=\"20,5\">Est\u00e3o designados como respons\u00e1veis pelo canal</span><span data-path-to-node=\"20,6\"><span class=\"citation-271 citation-end-271\"><sup class=\"superscript\" data-turn-source-index=\"24\"></sup></span></span><span data-path-to-node=\"20,7\">:</span></p>\r\n<ul style=\"text-align: justify; \" data-path-to-node=\"21\">\r\n<li>\r\n<p data-path-to-node=\"21,0,0\">\u00a0<span data-path-to-node=\"21,0,1,0\"><b data-path-to-node=\"21,0,1,0\" data-index-in-node=\"0\"><span class=\"citation-270\">Geracina Coutrim da Silva</span></b><span class=\"citation-270\"> \u2013 Assessora Jur\u00eddica da Presid\u00eancia</span></span><span data-path-to-node=\"21,0,1,1\"><span class=\"citation-270 citation-end-270\"><sup class=\"superscript\" data-turn-source-index=\"25\"></sup></span></span><span data-path-to-node=\"21,0,1,2\">.</span></p>\r\n</li>\r\n<li>\r\n<p data-path-to-node=\"21,1,0\">\u00a0<span data-path-to-node=\"21,1,1,0\"><b data-path-to-node=\"21,1,1,0\" data-index-in-node=\"0\"><span class=\"citation-269\">\u00c9der Souza Silva</span></b><span class=\"citation-269\"> \u2013 Procurador Jur\u00eddico da C\u00e2mara Municipal</span></span><span data-path-to-node=\"21,1,1,1\"><span class=\"citation-269 citation-end-269\"><sup class=\"superscript\" data-turn-source-index=\"26\"></sup></span></span><span data-path-to-node=\"21,1,1,2\">.</span></p>\r\n</li>\r\n</ul>\r\n<p id=\"p-rc_c532e013e0c49b44-81\" style=\"text-align: justify; \" data-path-to-node=\"22\"><span data-path-to-node=\"22,0\"><span class=\"citation-268\"></span></span><span data-path-to-node=\"22,1\">Eles atuam na an\u00e1lise t\u00e9cnica das manifesta\u00e7\u00f5es, realizam as dilig\u00eancias necess\u00e1rias junto aos departamentos internos e preparam o retorno oficial ao cidad\u00e3o</span><span data-path-to-node=\"22,2\"><span class=\"citation-268 citation-end-268\"><sup class=\"superscript\" data-turn-source-index=\"27\"></sup><sup class=\"superscript\" data-turn-source-index=\"27\"></sup></span></span><span data-path-to-node=\"22,3\">.</span></p>\r\n<h3 style=\"text-align: justify; \" data-path-to-node=\"23\"><b data-path-to-node=\"23\" data-index-in-node=\"0\">Como enviar mensagens para a Ouvidoria?</b></h3>\r\n<p id=\"p-rc_c532e013e0c49b44-82\" style=\"text-align: justify; \" data-path-to-node=\"24\"><span data-path-to-node=\"24,0\"><span class=\"citation-267\"></span></span><span data-path-to-node=\"24,1\">O cidad\u00e3o pode formalizar sua manifesta\u00e7\u00e3o escolhendo um dos seguintes tipos</span><span data-path-to-node=\"24,2\"><span class=\"citation-267 citation-end-267\"><sup class=\"superscript\" data-turn-source-index=\"28\"></sup></span></span><span data-path-to-node=\"24,3\">:</span></p>\r\n<ul style=\"text-align: justify; \" data-path-to-node=\"25\">\r\n<li>\r\n<p data-path-to-node=\"25,0,0\">\u00a0<span data-path-to-node=\"25,0,1,0\"><b data-path-to-node=\"25,0,1,0\" data-index-in-node=\"0\"><span class=\"citation-266\">Solicita\u00e7\u00f5es e Pedidos de Informa\u00e7\u00e3o:</span></b><span class=\"citation-266\"> D\u00favidas sobre leis, projetos, gastos ou funcionamento da C\u00e2mara</span></span><span data-path-to-node=\"25,0,1,1\"><span class=\"citation-266 citation-end-266\"><sup class=\"superscript\" data-turn-source-index=\"29\"></sup></span></span><span data-path-to-node=\"25,0,1,2\">.</span></p>\r\n</li>\r\n<li>\r\n<p data-path-to-node=\"25,1,0\"><span data-path-to-node=\"25,1,1,0\"><b data-path-to-node=\"25,1,1,0\" data-index-in-node=\"0\"><span class=\"citation-265\">Sugest\u00f5es:</span></b><span class=\"citation-265\"> Ideias e propostas para melhorar os servi\u00e7os da Casa Legislativa ou do munic\u00edpio</span></span><span data-path-to-node=\"25,1,1,1\"><span class=\"citation-265 citation-end-265\"><sup class=\"superscript\" data-turn-source-index=\"30\"></sup></span></span><span data-path-to-node=\"25,1,1,2\">.</span></p>\r\n</li>\r\n<li>\r\n<p data-path-to-node=\"25,2,0\">\u00a0<span data-path-to-node=\"25,2,1,0\"><b data-path-to-node=\"25,2,1,0\" data-index-in-node=\"0\"><span class=\"citation-264\">Reclama\u00e7\u00f5es:</span></b><span class=\"citation-264\"> Relatos de insatisfa\u00e7\u00e3o quanto ao atendimento ou aos servi\u00e7os prestados pela institui\u00e7\u00e3o</span></span><span data-path-to-node=\"25,2,1,1\"><span class=\"citation-264 citation-end-264\"><sup class=\"superscript\" data-turn-source-index=\"31\"></sup></span></span><span data-path-to-node=\"25,2,1,2\">.</span></p>\r\n</li>\r\n<li>\r\n<p data-path-to-node=\"25,3,0\">\u00a0<span data-path-to-node=\"25,3,1,0\"><b data-path-to-node=\"25,3,1,0\" data-index-in-node=\"0\"><span class=\"citation-263\">Den\u00fancias:</span></b><span class=\"citation-263\"> Comunica\u00e7\u00e3o de irregularidades, atos ilegais ou descumprimento de normas no \u00e2mbito da C\u00e2mara</span></span><span data-path-to-node=\"25,3,1,1\"><span class=\"citation-263 citation-end-263\"><sup class=\"superscript\" data-turn-source-index=\"32\"></sup></span></span><span data-path-to-node=\"25,3,1,2\">.</span></p>\r\n</li>\r\n<li>\r\n<p data-path-to-node=\"25,4,0\">\u00a0<span data-path-to-node=\"25,4,1,0\"><b data-path-to-node=\"25,4,1,0\" data-index-in-node=\"0\"><span class=\"citation-262\">Elogios:</span></b><span class=\"citation-262\"> Demonstra\u00e7\u00e3o de satisfa\u00e7\u00e3o ou agradecimento por atendimentos e servi\u00e7os recebidos</span></span><span data-path-to-node=\"25,4,1,1\"><span class=\"citation-262 citation-end-262\"><sup class=\"superscript\" data-turn-source-index=\"33\"></sup></span></span><span data-path-to-node=\"25,4,1,2\">.</span></p>\r\n</li>\r\n</ul>\r\n<h3 style=\"text-align: justify; \" data-path-to-node=\"26\"><b data-path-to-node=\"26\" data-index-in-node=\"0\">Como fa\u00e7o para falar com a Ouvidoria da C\u00e2mara de Apu\u00ed?</b></h3>\r\n<p id=\"p-rc_c532e013e0c49b44-88\" style=\"text-align: justify; \" data-path-to-node=\"27\"><span data-path-to-node=\"27,0\"><span class=\"citation-261\"></span></span><span data-path-to-node=\"27,1\">A C\u00e2mara disponibiliza m\u00faltiplos canais de atendimento para o cidad\u00e3o escolher o que for mais conveniente</span><span data-path-to-node=\"27,2\"><span class=\"citation-261 citation-end-261\"><sup class=\"superscript\" data-turn-source-index=\"34\"></sup></span></span><span data-path-to-node=\"27,3\">:</span></p>\r\n<ul style=\"text-align: justify; \" data-path-to-node=\"28\">\r\n<li>\r\n<p data-path-to-node=\"28,0,0\"><b data-path-to-node=\"28,0,0\" data-index-in-node=\"0\">a. Sistema Eletr\u00f4nico / Internet:</b> Atrav\u00e9s dos links oficiais de e-Ouv e Acesso \u00e0 Informa\u00e7\u00e3o:</p>\r\n<ul data-path-to-node=\"28,0,1\">\r\n<li>\r\n<p data-path-to-node=\"28,0,1,0,0\">\u00a0<a target=\"_blank\" data-ved=\"0CAAQ_4QMahgKEwj6ooijlteUAxUAAAAAHQAAAAAQqAI\" data-hveid=\"0\" href=\"https://www.apui.am.leg.br/ouvidoria-1/ouvidoria\" rel=\"noopener\" class=\"ng-star-inserted\"><span class=\"citation-260\">https://www.apui.am.leg.br/ouvidoria-1/ouvidoria</span></a></p>\r\n</li>\r\n<li>\r\n<p data-path-to-node=\"28,0,1,1,0\">\u00a0<a target=\"_blank\" data-ved=\"0CAAQ_4QMahgKEwj6ooijlteUAxUAAAAAHQAAAAAQqgI\" data-hveid=\"0\" href=\"https://www.apui.am.leg.br/transparencia/acesso-a-informacao\" rel=\"noopener\" class=\"ng-star-inserted\"><span class=\"citation-259\">https://www.apui.am.leg.br/transparencia/acesso-a-informacao</span></a></p>\r\n</li>\r\n</ul>\r\n</li>\r\n<li>\r\n<p id=\"p-rc_c532e013e0c49b44-91\" data-path-to-node=\"28,1,0\"><span data-path-to-node=\"28,1,0,0\">b. </span><span data-path-to-node=\"28,1,0,1\"><span class=\"citation-258\"></span></span><span data-path-to-node=\"28,1,0,2\"><span class=\"citation-258\">Correio Eletr\u00f4nico (E-mail): Envie sua mensagem para </span><a class=\"ng-star-inserted\" href=\"https://gemini.google.com/app/43e3e8d29114634a\" rel=\"noopener\" target=\"_blank\" data-hveid=\"0\" data-ved=\"0CAAQ_4QMahgKEwj6ooijlteUAxUAAAAAHQAAAAAQrAI\"><span class=\"citation-258\">ouvidoria.cma@apui.am.leg.br</span></a></span><span data-path-to-node=\"28,1,0,3\"><span class=\"citation-258 citation-end-258\"><sup class=\"superscript\" data-turn-source-index=\"37\"></sup></span></span><span data-path-to-node=\"28,1,0,4\">.</span></p>\r\n</li>\r\n<li>\r\n<p id=\"p-rc_c532e013e0c49b44-92\" data-path-to-node=\"28,2,0\"><span data-path-to-node=\"28,2,0,0\">c. </span><span data-path-to-node=\"28,2,0,1\"><span class=\"citation-257\"></span></span><span data-path-to-node=\"28,2,0,2\">Atendimento Presencial: Diretamente na sede da C\u00e2mara, no Edif\u00edcio Vereadora Zilda Cardozo Portela </span><span data-path-to-node=\"28,2,0,3\"><span class=\"citation-257 citation-end-257\"><sup class=\"superscript\" data-turn-source-index=\"38\"></sup></span></span><span data-path-to-node=\"28,2,0,4\"><span class=\"citation-256\"></span></span><span data-path-to-node=\"28,2,0,5\">, localizada na Avenida Treze de Novembro, n\u00ba 305, Pra\u00e7a dos Tr\u00eas Poderes \u2013 Centro, Apu\u00ed/AM</span><span data-path-to-node=\"28,2,0,6\"><span class=\"citation-256 citation-end-256\"><sup class=\"superscript\" data-turn-source-index=\"39\"></sup></span></span><span data-path-to-node=\"28,2,0,7\">. </span><span data-path-to-node=\"28,2,0,8\"><span class=\"citation-255\"></span></span><span data-path-to-node=\"28,2,0,9\"><span class=\"citation-255\">O hor\u00e1rio de funcionamento \u00e9 de </span><b data-path-to-node=\"28,2,0,9\" data-index-in-node=\"32\"><span class=\"citation-255\">segunda a sexta-feira, das 07h \u00e0s 13h</span></b></span><span data-path-to-node=\"28,2,0,10\"><span class=\"citation-255 citation-end-255\"><sup class=\"superscript\" data-turn-source-index=\"40\"></sup></span></span><span data-path-to-node=\"28,2,0,11\">.</span></p>\r\n</li>\r\n</ul>\r\n<h3 style=\"text-align: justify; \" data-path-to-node=\"29\"><b data-path-to-node=\"29\" data-index-in-node=\"0\">\u00c9 necess\u00e1rio identificar-se?</b></h3>\r\n<p id=\"p-rc_c532e013e0c49b44-93\" style=\"text-align: justify; \" data-path-to-node=\"30\"><span data-path-to-node=\"30,0\">Sim. </span><span data-path-to-node=\"30,1\"><span class=\"citation-254\"></span></span><span data-path-to-node=\"30,2\">Em conformidade com as legisla\u00e7\u00f5es federais de acesso \u00e0 informa\u00e7\u00e3o e prote\u00e7\u00e3o de dados, a identifica\u00e7\u00e3o do usu\u00e1rio \u00e9 necess\u00e1ria para que a Ouvidoria possa realizar a apura\u00e7\u00e3o interna e enviar uma resposta formal e detalhada com o resultado da sua demanda</span><span data-path-to-node=\"30,3\"><span class=\"citation-254 citation-end-254\"><sup class=\"superscript\" data-turn-source-index=\"41\"></sup><sup class=\"superscript\" data-turn-source-index=\"41\"></sup></span></span><span data-path-to-node=\"30,4\">. </span><span data-path-to-node=\"30,5\"><span class=\"citation-253\"></span></span><span data-path-to-node=\"30,6\">A C\u00e2mara Municipal garante o tratamento seguro dos seus dados e a prote\u00e7\u00e3o total das informa\u00e7\u00f5es pessoais, mantendo o sigilo e a restri\u00e7\u00e3o de acesso \u00e0 sua identidade sempre que o caso exigir ou for solicitado</span><span data-path-to-node=\"30,7\"><span class=\"citation-253 citation-end-253\"><sup class=\"superscript\" data-turn-source-index=\"42\"></sup><sup class=\"superscript\" data-turn-source-index=\"42\"></sup><sup class=\"superscript\" data-turn-source-index=\"42\"></sup><sup class=\"superscript\" data-turn-source-index=\"42\"></sup></span></span><span data-path-to-node=\"30,8\">.</span></p>\r\n<p id=\"p-rc_c532e013e0c49b44-94\" style=\"text-align: justify; \" data-path-to-node=\"32\"><span data-path-to-node=\"32,3\"></span></p>\r\n</div>", "author_name": "", "version": "1.0", "author_url": "https://www.apui.am.leg.br/author/Dhiodines", "provider_name": "C\u00e2mara Municipal de Apu\u00ed - AM", "type": "rich"}